FAQs

WHAT IS AN ESCAPE ROOM AND HOW DOES IT WORK?

An Escape Room is a real-life escape game that consist of players, in groups of 2-8, that are locked in a room and have 60 minutes to find clues, solve puzzles and work together as a team to escape the room before time runs out. As a normal part of Escape Rooms, teams are allowed to ask for three clues from their Game Master to assist in their progress. Teams that work together have the highest success rate.

AM I REALLY LOCKED IN A ROOM?
Yes and no! The door is locked but an exit button will allow anyone to exit the room at anytime.

WILL THERE BE OTHER PEOPLE IN THE ROOM?
Unless you book the entire room, you may be grouped with other players. If no other players book the room then you will have a private session with just your group. However, if you are booked with others, the more brain power the better!

HOW MANY PEOPLE CAN PLAY?
The game requires a minimum of 2 players. Groups up to 8 players can play at one time.

DO I NEED A RESERVATION AND HOW DO I BOOK A ROOM?
Reservations are required and must be made online. Click on the 'Book Now' button at the top of this page.

HOW DO I BOOK MULTIPLE PARTICIPANTS FOR THE SAME BOOKING?
At the top of the Booking page, simply select the number of participants from the drop down menu that will be playing.

HOW EARLY SHOULD I ARRIVE?
It is ideal to arrive 15-20 minutes early. Games start on time and late arrivals may not have the time needed to escape the room or be allowed to enter the room. Please plan on spending 15 minutes after the game for a photo session and talking crazy game stuff.

WHAT IF I'M LATE?
Guests will not be allowed to enter a game, once already in progress. However, if your group booked the whole room and there is no game scheduled after your game, your group will be allowed to start once everyone arrives.

WHAT IS THE AGE LIMIT?
The game is best suited for ages 10 and up. We do not allow younger players to participate unless the entire room is booked by your group. Participant(s) 14 and under must be accompanied by a paying adult participant. Please note: If you have booked the entire room and choose to bring younger players, please keep in mind, game content may be too difficult for them and younger kids may not find this entertaining.

Please note: If you have booked the entire room and choose to bring younger players, please keep in mind, game content may be too difficult for them and younger kids may not find this entertaining.

WHAT IS THE COST?
$23 per person plus tax.

WHEN AND HOW DO I PAY?
Games are paid online at the time of the booking.

DO YOU HAVE HANDICAPPED ACCESS?
Yes, our building, game room and bathroom have handicap access.

DO YOU OFFER REFUNDS?
All sales are final. Late arrivals and no shows will not be refunded or rescheduled. However, you will be allowed to reschedule if we're notified greater than 24 hours of the time of your scheduled game.

DO YOU HANDLE LARGE GROUPS?
Absolutely! Please call us at 901-321-5415 to discuss your group needs.

How many people can be in a private room?
Booking a private room only ensures that your group will not play with any one else. The number of people who can play each room is dependent on the maximum recommended number of players for each respective room. Additional players may be added to a private booking but will be charged accordingly. We can accommodate sometimes 1-2 extra guests when you book a private room. 

Please note: Persons that appear visibly intoxicated will not be allowed to play.

Rules

  1. Nothing comes off the walls (Art, Mirrors, etc). There's nothing behind them, don't do it although you may really want too
  2. No climbing on furniture, everything is in your reach
  3. If an item gives resistance when pulled, it shouldn't be pulled or moved
  4. Electric outlets are not a part of the game. Please do not touch them or stick anything inside them
  5. If you see a "Do Not Touch" symbol/sticker on an item, that item isn't to be touched or moved. It's not part of the game
  6. No cellphones or pictures or videos
  7. No cursing
  8. No destructive behavior, you will be asked to leave if you willfully destroy property and not refunded
  9. Don't touch the cameras, video or voice monitors, they're not a part of the game. They are there for us to hear and see you to help you with your game
  10. There is an emergency exit button on the wall for you to use at any time you need to leave the room. Please note that the time will continue to count down once started if you do leave the room
  11. No one visibly intoxicated will be allowed to play. You need all your brain cells to figure this out. 

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